Help.Short answers. A person if you need one.

Orders placed by 2 p.m. Pacific on a weekday ship the same day from our U.S. warehouse. Standard delivery is 2 to 5 business days; expedited options are shown at checkout.

Free on orders over $150. $8 flat under that. We ship within the United States.

Exchanges are free both ways within 30 days. Start one from your order confirmation or write to us; we send the new size and a label for the old pair.

Yes, within 30 days, in the original box, tried on indoors only. Returns are free; we send the label. Refunds go back to the original payment method within 5 business days of the pair arriving with us. We reserve the right to decline pairs that have clearly been worn outside.

Put two pairs in the bag and 15% comes off both. Three or more pairs and it's 20% off everything. It applies automatically at checkout; it does not stack with other codes.

Yes. Shop Pay splits any order into four interest-free payments at checkout. Apple Pay, Google Pay and PayPal are also accepted.

Write to us within an hour of ordering and we'll do our best. After a pair ships, use the exchange or return process above.

Brush after wear. Cream polish for smooth leather; a suede brush and eraser for suede and nubuck. Let them rest a day between wears if you can.